Returns & Refunds Policy — FaithWill Global (California)

4) Refunds

• We inspect returns within 5–7 business days of receipt.

• Approved refunds go to the original payment method; banks/card issuers may take 3–10 business days to post.

• Original shipping fees are non-refundable (unless our error/defect).

• Items received outside the policy or not in original condition may be rejected or partially refunded.

5) Exchanges

Need a different size/color? Start a return as above and place a new order. We’ll refund the original once received and inspected.

6) Damaged, Defective, or Incorrect Items

Email us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or a prepaid return with a full refund.

7) Gifts

If an item was marked as a gift and shipped directly to you, approved returns may be refunded to the original payment method or issued as store credit (at our discretion).

8) International Orders

Import duties/taxes are non-refundable by FaithWill. For returns from outside the U.S., mark parcels “Returned Goods” to avoid extra customs charges.

9) Restocking Fees

We do not charge a restocking fee. If a fee ever applies to a specific item, we will clearly disclose it on the product page and at checkout before purchase.

10) California Notice (Posting Requirement)

California retailers may set their own return policies, but any limits (time limits, “exchange only,” “store credit only,” exclusions) must be conspicuously posted before purchase. We display this policy on our website and at checkout to comply.

Contact

FaithWill Global
Address: 1720 W Roosevelt Ave, San Bernardino, CA 92411-3102
Email: faithwillglo0507@gmail.com